Refund & Return Policy

At Evania Fine Jewellery, every piece is handcrafted with care in our Coimbatore atelier — which means our approach to returns and refunds looks a little different from mass-manufactured jewellery. Please read this policy carefully before you order, and do reach out to us any time with questions.

1. Order Cancellations

Once your order has shipped, it cannot be cancelled. If you need to make a change, please reach out to us as early as possible — while your piece is still with us, we're glad to help; once it has left our hands and is on its way to you, cancellation is no longer possible.

2. Handcrafted, and Made By Hand

Every Evania piece is handcrafted and unique in design, often set by hand with semi-precious stones. Because real hands and real craftsmanship shape each piece, slight irregularities or imperfections may be present — these are a natural result of the human involvement in the process, and are not defects.

3. Returns & Exchanges

We do not accept returns or exchanges, except where an item arrives damaged in transit. Any such damage or defect must be reported to us on the same day your order is received, together with a video recording of the parcel being opened, so that we can verify and act on it quickly. Every Evania shipment is quality-checked before it is packed and dispatched, so please do let us know right away if something isn't right.

4. Damage Claims & Return Shipping

Once transit damage is confirmed, you may return the item to us. Courier charges for the return are borne by you, or you're welcome to contact our customer support team and we'll help book the return shipping on your behalf.

5. Customised Orders

Customised orders are made specially for you and, once confirmed, cannot be cancelled. The amount paid cannot be refunded, and the piece cannot be exchanged for another product.

A custom design typically takes 40–50 business days to manufacture. Because each piece is made by hand to your specification, there may be a variation of up to 20% (plus or minus) in the finished design and weight, with a corresponding variation in price. We require 100% advance payment of the quoted price before manufacturing begins. If, after manufacturing has started, you request a change affecting price or weight, we will send you a payment link for the difference, and your order will ship only once that payment has been received.

6. Our Refund Policy

As an organisational policy, Evania does not issue refunds.

7. Repairs & Care

We believe your Evania jewellery should be loved and enjoyed for years to come. If your piece ever needs a little attention, our team will be happy to assist with repairs, polishing, and general maintenance wherever possible.

We will carefully assess each piece to determine the best way to restore its beauty. Depending on the nature of the repair or service required, charges may apply.

For pieces that are severely damaged, crushed, altered, or tampered with, restoration may not always be possible. We will always do our best to guide you on the available options.

8. Contact Us

For any questions about a return, exchange, or refund, reach out to:
Evania Fine Jewellery
No.91, Sokkampudur Road, Shanmuga Nagar, Selvapuram North, Coimbatore – 641001, Tamil Nadu
Email: evaniacbe@gmail.com
Phone: +91 98433 77355