Privacy Policy

Evania Fine Jewellery ("Evania", "we", "us", "our") respects your privacy and is committed to protecting the personal information you share with us when you browse our website, place an order, or contact us. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

1. Information We Collect

We collect information you provide directly to us, such as:

• Name, email address, phone number, and shipping/billing address, when you place an order, create an account, or contact us.
• Order details — the products you purchase, order value, and order history.
• Messages you send us through our contact form, email, or WhatsApp.
• Newsletter sign-up details (email address), if you choose to subscribe.

We also collect limited technical information automatically, such as your browser type, device type, and pages visited, to help us keep the site secure and improve your experience.

2. Payment Information

All online payments (cards, UPI, net banking) are processed by our payment partner, Cashfree, through their secure, PCI-DSS compliant payment page. Evania does not see, collect, or store your card, UPI, or net banking credentials at any point — these are handled entirely by Cashfree.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, including shipping, invoicing, and customer support.
• Communicate with you about your order status, delivery updates, and responses to your queries.
• Send you newsletters or promotional updates, only if you have opted in — you can unsubscribe at any time.
• Improve our products, website, and overall shopping experience.
• Meet our legal and tax obligations, including GST-compliant invoicing.

4. Sharing of Information

We do not sell or rent your personal information to third parties. We share information only where necessary to fulfil your order or run our business, including with:

• Our payment partner (Cashfree), to process payments securely.
• Courier and logistics partners, to deliver your order to you.
• Service providers who help us operate the website (e.g. hosting), bound by confidentiality obligations.
• Government or regulatory authorities, where required by law.

5. Cookies

Our website uses cookies and similar technologies to keep your cart and preferences working correctly and to understand how visitors use our site. You can control or disable cookies through your browser settings; some parts of the site may not function correctly if you do.

6. Data Security

We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal and order information for as long as your account is active or as needed to provide you services, comply with our legal and tax obligations (including invoicing and accounting records), resolve disputes, and enforce our agreements.

8. Your Rights

You may request access to, correction of, or deletion of your personal information held by us, by writing to us at evaniacbe@gmail.com. We will respond to reasonable requests within a reasonable time, subject to any legal obligations that require us to retain certain records.

9. Children's Privacy

Our website is intended for use by adults capable of entering into a binding contract. We do not knowingly collect personal information from children.

10. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, for any privacy-related grievances or questions about this policy, please contact us at:

Evania Fine Jewellery
No.91, Sokkampudur Road, Shanmuga Nagar, Selvapuram North, Coimbatore – 641001, Tamil Nadu
Email: evaniacbe@gmail.com
Phone: +91 98433 77355

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page indicates when it was last revised. We encourage you to review this page periodically.