Shipping Policy

This Shipping Policy explains how we pack, dispatch, and deliver your Evania Fine Jewellery order, and what to expect along the way.

1. Delivery Areas

We currently ship across India. If you'd like an item delivered outside India, please contact us at evaniacbe@gmail.com before ordering and we'll let you know if it's possible.

2. Processing Time

Orders are carefully quality-checked and packed before dispatch. Most in-stock pieces are dispatched within 1–2 business days of order confirmation. Customised or made-to-order pieces may take longer to craft before they ship — we'll share an estimated timeline with you when you place such an order.

3. Manufacturing Timelines for Out-of-Stock & Custom Pieces

If a product has sold out, it can be manufactured again — this takes an additional 15–25 business days of manufacturing time, and delivery begins only once the piece has been manufactured. Custom-designed pieces take 40–50 business days to manufacture, and ship only once the piece is ready. We'll confirm the applicable timeline with you when you place such an order.

4. Delivery Timelines

Once dispatched, orders are typically delivered within 3–5 business days, depending on your location. Delivery timelines may be longer for remote areas or during high-demand periods such as festive seasons.

5. Shipping Charges

Shipping is complimentary on every order delivered within India — there is no minimum order value, and no delivery charge is added at checkout. Every delivery is fully insured while in transit, at no additional cost to you.

6. Packaging & Insurance

Every order is quality-checked and carefully packed in secure, tamper-evident, gift-ready packaging before it is handed over to Shiprocket, our logistics partner, for dispatch. Shiprocket assigns the courier best suited to your location from its partner network, so the courier handling your delivery may vary order to order. Given the value of fine jewellery, shipments are insured in transit, and a signature or OTP may be required upon delivery to confirm receipt.

7. Order Tracking

Once your order ships, we will notify you with tracking details so you can follow your delivery. If you haven't received tracking information within the expected processing window, please reach out to us and we'll check on it.

8. Failed or Delayed Deliveries

If a delivery attempt is unsuccessful because no one was available to receive the order, the courier assigned through Shiprocket will typically make further attempts or leave instructions for pickup. If a package is returned to us as undeliverable, we will contact you to arrange reshipment — the cost of handling and re-shipment in such cases is borne by you. Please see our Refund & Return Policy for how refunds are handled.

9. Working Hours

Our team is available from 10:00 am to 6:30 pm (IST), Monday to Saturday. We are closed on Indian public holidays, and any queries received outside these hours will be answered on the next working day.

10. Questions

For any shipping-related questions, contact:
Evania Fine Jewellery
No.91, Sokkampudur Road, Shanmuga Nagar, Selvapuram North, Coimbatore – 641001, Tamil Nadu
Email: evaniacbe@gmail.com
Phone: +91 98433 77355